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Solutions for IT & Software

Partner with the Best

Best in class Technologies and People - Experience the benefits

Waynua Contact Centre can become your Customer Support Centre anytime 24/7/365. Our Live Support Desk Agents are ready for you Fulltime, Part-Time, or in Overflow mode to answer your customers across all channels.

 

 

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Empowering...

Effective Communication

First Point of Contact 

Securely connected to your systems, new ticket creation or providing updates to your customers can be seamless and efficient. During scheduled, unscheduled events, or sudden call spikes we can help you meet your customer SLA's. 

 

 

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Waynua Tech Tier 02
Waynua Tech Tier 03

Free up

Free up your experienced specialist team members time

Waynua support agents act as first tiers of troubleshooting, freeing up your experienced and specialized team members allowing them to focus on more complicated issues.

Tier 1 Support, Trouble Shooting, Call Triage and Call Priority escalation processes can create massive efficiencies for you and at the same time reduce your costs.

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Critical Incident Management

Critical Alerts missed can be Catastrophic. 

Critical Email or SMS Alerts can be monitored by the Waynua Service Desk Agents 24/7/365. Alert prioritization and escalation to your on-call team as per the agreed processes.

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Waynua Tech Tier 04 Waynua Tech Tier 04.1
Waynua Tech Tier 05

Full Management

End to End Always On Rota Management

Whether its your own people or a 3rd party, we are your single point of accountability taking ownership of your customers interaction. We've always got your back, whatever the need we always ensure that you and your clients are covered, connected  and in control.

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BI (Insights and Analytics), Service Optimization

Its not just about answering your calls

You can dramatically reduce your operational costs and create additional contingency even with a part time resource. We can be there for you in overflow mode or for scheduled or unscheduled events to help you meet your customers SLA's

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Waynua Tech Tier 07

Filtered to Perfection - to be deleted

Triage will see you know

We make sense as to why your customer is contacting you, we turn conversation into a clear action plan. We perform powerful call filtering, be it high priority requiring immediate escalation, or a next working day follow up, we point your calls where they need to go.

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