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Contingency and Back Up Planning

Be Ready

Pre-Empt Interruption to your customer communication 

Your customers don't like it when they cant contact you. Even a short period of downtime can have a knock-on effect lasting days. We can provide you with a backup solution in place full-time and ready to kick in when you need it most. 

Our customers rely on us. That is why we have a resilient IT infrastructure with primary & secondary systems, remote working, and critical switchover redundancy. 

 

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Empowering...

Waynua Pharma Tier 07

Ready to take over your Switchboard

Your Phone Lines or Switchboard go down Unexpectedly  - No Problem

Your inbound telephone calls will be seamlessly answered by our agents, who will take over as your Live Agent Virtual Switchboard. Using your company staff directory, we can warm transfer calls to the relevant staff members mobile phone and or use our Email & SMS Texting Integration.

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Integration with your Systems

Let our Agents Use your CRM System

Answering calls is 1 element, we can also integrate your systems into our service provision allowing us to process your customer calls in real time, logging and querying customer calls for you.

Integration increases your contingency levels, you now have a standby contact centre to take over.  

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Staff Sick at Short Notice

Don't be left short handed when someone rings in sick.

Sick days at short notice are a fact of life. Your customers will still ring and want to be answered. Apart from missing their calls, the complaints, and the missed business, you also have to play catch up for the rest of the week.

Waynua Overflow, service in place full-time, waiting to kick in not just when you are short- staffed but also during call spikes to your office.

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Scalability and Flexibility

A low level service requirement ready to ramp up when you need it most.

Having a basic service in place waiting on standby to be ramped up when you need it most, will save you €1,000's in the long run and keep you communicating with your customers. 

 

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Your business safe hands

Adverse Weather or Pandemic !

Be prepared

Having an additional team ready to take over for you during major events can be a god send. Whether its additional live agent team members, or availing of our Automation Services, Waynua have a solution for you.

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Ready to talk ?

Waynua are happy to meet with you to discuss the options available to you.

Our years of experience and client references will give you peace of mind on how we can help your business. You also benefit from our investment in the latest contact centre technologies and people.

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