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The Benefits for SMEs of Outsourcing Call Centre Services
As your business beings gathering more attention and your revenue starts to grow, there may be a need to consider outsourcing call centre services.
Read onThe Importance of Database Cleansing to Ensure GDPR Compliance
Database cleansing is the process of identifying and correcting any inaccurate, incomplete, irrelevant or duplicate data. It is not only a way to maximise the accuracy of the data in a system. But it also brings consistency across the database.
Read onThe Benefits of Reducing Average Handling Time
Average handling time refers to a metric used by call centres to estimate the total average call duration of an interaction between a call agent and a customer.
Read onThe Importance of Using a Diary Management Service
Behind every successful business is an efficient and organised diary management service and system.
Read onFirst Point of Contact
What is the First Point of Contact and why should your business avail of it.
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