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Product Guides

Email

Email Management

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Telephone Receptionist

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Clock

Critical Alert Management

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Megaphone

Voice IVR

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Hashtag

Social Media Monitoring

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SMSConnect

SMS Connect

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Multichannel

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VoiceBot

Voice Bot

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Chatbot

Web Chat & Bots

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Integration, Hooks & APIs

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Blocks

Dashboards

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Recording

Screen Recording

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Screen Share

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Co - Browse

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Latest News

Blog

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The Benefits for SMEs of Outsourcing Call Centre Services

As your business beings gathering more attention and your revenue starts to grow, there may be a need to consider outsourcing call centre services.

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The Importance of Database Cleansing to Ensure GDPR Compliance

Database cleansing is the process of identifying and correcting any inaccurate, incomplete, irrelevant or duplicate data. It is not only a way to maximise the accuracy of the data in a system. But it also brings consistency across the database.

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The Benefits of Reducing Average Handling Time

Average handling time refers to a metric used by call centres to estimate the total average call duration of an interaction between a call agent and a customer.

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The Importance of Using a Diary Management Service

Behind every successful business is an efficient and organised diary management service and system.

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First Point of Contact

What is the First Point of Contact and why should your business avail of it.

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