Screen Recording
What is Screen Recording
Continually improve your customer experience
Screen Recording allows us to record your customer's entire interaction with us during a Screen Share or Co-Browse Session
Why Use It?
For customers who have been dealt with in a Technical Support situation, the entire screen recording can be sent to them after the call to keep as a helpful look-up tool should they experience the same problem again and forget how to remedy it. A library of short videos can be created and added to your Waynua Web Chat service to allow future self-service.
Create better efficiencies
How it works
When an agent speaks to your caller, a simple tick of a box activates screen recording for all calls, emails, texts, and web chats we handle on your behalf.
What are the benefits?
- Improved Customer Experience
- Allows the creation of a Library of Videos to use
- Reduce Customer Effort
- Compliance
Features
Screen Recording is part of our Screen Share and Co Browse Service Offering.