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Product Guide

Critical Alert Management

What is Critical Alert Management

Live Agents Monitoring and Managing your Critical Email Alerts 24/7/365


Why Use It?

Missed alerts can have severe consequences for a business. Waynua can provide you with the reassurance and peace of mind that your Alerts will not be missed or not acted on.

Waynua Pharma Tier 07
Waynua-Red-Boat

End to End Management

How it works

Your customer alerts are routed to our Live Agent Environment to be acted on in real-time. The alert content is logged, and then using your on-call rota, we will confirm the details with your assigned on call-person within the agreed timelines. A further escalation process to your standby on call team will be acted on if the on-call person fails to respond to us.

What are the benefits?

  • Live Agents 24/7/365
  • Piece of Mind knowing we are there
  • Comes with a Live Agent Support Desk Telephone Service
  • You benefit from our Technology and People 

Features

Service available and suitable for low volume alerts, or for a higher volume of alerts with Interrogation and analysis of the alert into Priority Level and Escalation process to follow.