The Benefits for SMEs of Outsourcing Call Centre Services
As your business beings gathering more attention and your revenue starts to grow, there may be a need to consider outsourcing call centre services.
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Get QuoteAs your business beings gathering more attention and your revenue starts to grow, there may be a need to consider outsourcing call centre services.
Read onDatabase cleansing is the process of identifying and correcting any inaccurate, incomplete, irrelevant or duplicate data. It is not only a way to maximise the accuracy of the data in a system. But it also brings consistency across the database.
Read onAverage handling time refers to a metric used by call centres to estimate the total average call duration of an interaction between a call agent and a customer.
Read onBehind every successful business is an efficient and organised diary management service and system.
Read onWhat is the First Point of Contact and why should your business avail of it.
Read onWe provide outsourced Customer Service Departments, Technical Support, and Service Desks. Acting as your customer's first point of contact, our Services are available Full-Time, Out of Hours, or in Overflow mode.
Service provided using Live Customer Service Agents and best in class technologies.
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Whether it’s your people or a third party, we are your single point of accountability, taking ownership of your customer calls. We’ve always got your back. Whatever the need, we ensure that both you and your clients are covered, connected, and in control.
Calls confirmed with your on-call person, with an additional backup rota list in place.
Get QuoteWe respect the trust that you are placing with us in outsourcing the management of your hard-won customer contracts. That is why we go the extra mile behind the scenes by ensuring we have all the required resources in place to ensure no service interruptions or poor customer experiences.
Major industry peers have been using our services for 10+ years. We are happy to provide references to give you immediate peace of mind and affirmation in choosing Waynua.
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Your customers will love their experience with Waynua.
Customers want to communicate with your brand through the channel of their choice and at a time that suits them. Make it easy for them, and they will stay loyal, order again and recommend you to others.
Smart companies know and do this because it increases sales and revenue.
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The quality and reliability of the waynua service is second to none.
Keep shoppers happy by answering their questions quickly and efficiently. Whether it’s through a live agent call or a Waynua Web Bot, a unified knowledge base is supplied and maintained by Waynua.
As a result, shoppers get help right where they already are.
Get QuoteWe make sense of why your customer is contacting you. We turn the conversation into a clear action plan. We perform powerful call filtering, be it a high priority requiring immediate action or a next working day follow-up. We point your calls where they need to go.
We will not only save you time, improve results and boost the experience, we will also open up new opportunities, simple yet powerful.
Let's TalkReach new heights. Let your customers reach out to you effortlessly through whatever channel works best for them and at the time they want – Voice, Email, Chat, Text or BOT.
Let's TalkOver the phone, via video, or app, Waynua Customer Service Representatives can act as your building concierge. A complete building knowledge base is available at our fingertips as we speak to your clients and help them with their queries.
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